Please note:
As a sole trader counselling practice, I take your privacy and data protection rights seriously. Your personal information will be kept safe and secure and will only be used for the purpose it was given to me.
My full privacy notice is below and you will be provided with a copy of this notice if we agree to work together.
Client Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone 07484160971
Email info@anjali-leverton.co.uk
What information we collect, use, and why
We collect or use the following information to provide professional counselling services and client care:
- Names and contact details
- Addresses
- Date of birth
- Payment details for refunds (including card or bank information)
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Records of meetings and decisions
- Information relating to compliments or complaints.
We also collect or use the following special category information to provide professional counselling services and client care. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Genetic information
- Health information
- Sex life information
- Sexual orientation information.
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Records of consent, where appropriate.
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Any other personal information required to comply with legal obligations
- Health and safety information
- Safeguarding information.
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide professional counselling services and client care are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To provide professional counselling services and client care that aligns with the requirements of the British Association for Counselling and Psychotherapy (BACP).
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients are:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’); we need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To provide professional counselling services and client care that aligns with the requirements of the British Association for Counselling and Psychotherapy (BACP).
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for service updates or marketing purposes are:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’); we need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To provide professional counselling services and client care that aligns with the requirements of the British Association for Counselling and Psychotherapy (BACP).
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to comply with legal requirements are:
We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To provide professional counselling services and client care that aligns with the requirements of the British Association for Counselling and Psychotherapy (BACP).
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims are:
We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Directly from you
- Health care providers
- Third parties/other organisations and charities such as Anxiety UK that refer clients to counsellors.
How long we keep information
Records are kept for minimum period of 5 years from the end of our contract. They are then securely destroyed.
Who we share information with
Others we share personal information with
- Insurance companies
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
- Other relevant third parties:
- Referring organsitions/charities if appropriate
Visits to our website
We use a third party service, WebHealer/PHD Interactive Ltd to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not identify anyone. We do not make, and do not allow WebHealer/PHD Interactive Ltd to make, any attempt to find out the identities of those visiting my website. Legitimate interests is the lawful basis for holding and using your personal information in this way when you visit my website.
WebHealer/PHD Interactive Ltd manage the website content so that we can continually improve the professional counselling and client care service. The website may use cookies to help the site work. No user-specific data is collected. If you fill in a form on the website, that data will be temporarily stored on the web host before being sent to us.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint either in person, over the telephone, or in writing using the email address below. Current UK regulations require you to attempt to resolve any data protection grievances directly with us, in the first instance.
Telephone 07484 160971
Email info@anjali-leverton.co.uk
- Your complaint will be acknowledged within 30 days of receipt.
- It will be investigated thoroughly and a response provided without undue delay.
- You will be provided with a clear outcome and explanation of any actions taken.
If you remain unhappy with how we’ve used your data after raising a complaint, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
